CHAMARNI · CONDITIONS
General Terms and Conditions (GTC)
Status: October 28, 2026
1st providers and applicability
CHAMARNI is the joint venture of Charis Fries and Stella Barg, currently as private individuals. Contact: info@chamarni.com. These conditions apply to the pet-sitting and dog coaching services offered by CHAMARNI, unless otherwise agreed for a specific offer. Individual agreements and mandatory legal regulations take precedence over these terms and conditions.
2nd request and contract conclusion
A general contact request is not binding and does not reserve a care placement or appointment yet. For individually agreed-upon services, we specifically clarify suitability, availability, scope of services, duration, and price. In the case of direct online booking, the services, price, and individual booking steps applicable to the booking are displayed in the booking process. Customers should be able to check their information before the binding conclusion of the contract. After an electronic order or successful payment, an electronic confirmation of the service used is sent.
3rd prizes and payment
All prices listed on CHAMARNI are in Swiss Francs (CHF), unless explicitly stated otherwise. Before making a binding reservation agreed upon individually, we will provide you with the specific scope of services and the total price. For services that can be booked online, the price shown in the respective offer or payment process applies. Payment is due before the start of the service unless expressly agreed otherwise. A non-binding request does not constitute a binding payment obligation.
4. Information about your pet
For pet sitting and training, we require complete and truthful information relevant to safe and appropriate care or advice. Please inform us in particular about your pet’s health, behavior, intolerances, tendencies to escape, special needs and necessary medications, as well as any relevant changes. Veterinary diagnosis or treatment is not provided as part of our services.
5. Pet-sitting and safety
The acceptance of care depends in particular on the availability, type of care, behavior, and needs of the animal. Details regarding feeding, exercise, care, medication, emergency contact, key handover, and, if applicable, veterinary care will be agreed upon for the specific care. A request does not constitute an acceptance of care yet.
6. Cancellations and changes to appointments
Cancellations and changes in appointments are made as early as possible. info@chamarni.com To be informed. Unless otherwise expressly agreed for the specific booking and as far as legally permissible, the following guidelines apply for individually booked appointments that have been reserved: In the event of cancellation at least 48 hours before the agreed start date, no cancellation fee will be charged. In the event of cancellation 24 to less than 48 hours in advance, up to 50 % of the agreed appointment price may be charged. In the event of cancellation less than 24 hours in advance or in the event of no-show, up to 100 may be % charged.
This provision does not constitute a claim unless mandatory law prohibits it. In particular, mandatory cancellation, refund and damage compensation rules remain unaffected. Deductible expenses or any other possible alternative use will be taken into account insofar as this is legally required. If an appointment with CHAMARNI is cancelled and not rescheduled, amounts already paid for the non-provided service will be refunded.
7. 1:1 Online Coaching
The 1:1 online coaching currently offered generally includes an agreed upon online appointment of approximately 60 minutes. The specific service and current price are displayed on the offer and payment page. If additional time is required for the meaningful completion of a coaching session, this will not be automatically charged in addition. The coaching is conducted online. No specific training success can be guaranteed, as this depends on the animal, its environment, and its implementation in daily life. Coaching does not replace a veterinary diagnosis or treatment.
8. Technical Services
External services can be used for online offerings, in particular Stripe for payments, Calendly for appointment bookings, and Google Meet for online coaching. Additionally, the respective terms of use and privacy policies of the providers apply for the use of these services. Customers are responsible for having an appropriate internet connection and the technical equipment required to participate.
9. Offers under construction
Online courses and the language school program are currently under development, unless explicitly stated on the website as bookable. Registration on a waiting list does not constitute a booking and does not trigger any payment obligations. Before the launch of a new paid offering, the essential services, prices, and applicable terms will be announced.
10. Animal protection contribution
10 % of the coaching prize for the currently offered 1:1 online coaching are earmarked for animal protection projects. As far as CHAMARNI indicates a contribution for animal protection in any further offers, the respective regulations stated there apply. This is a contribution provided by CHAMARNI from the proceeds and not an additional surcharge or a donation directly made by you.
11. Care and liability
CHAMARNI provides the agreed services with the required diligence. The liability is governed by the applicable legal provisions. No liability for intent or gross negligence is excluded. Compulsory statutory claims remain unaffected.
12. Applicable law and contact
Swiss law applies unless mandatory statutory provisions contradict it. Mandatory courts of jurisdiction remain reserved. Questions, complaints or notices can be sent to info@chamarni.com to direct.